At kerahoki, your privacy is more than a legal obligation — it is a moral responsibility we take seriously. This document clearly explains how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Kerahoki is committed to protecting every user's privacy. Your personal information will not be sold or shared with third parties without your consent, except as required by Malaysian law.
Six key commitments Kerahoki makes to protect the data and privacy of Malaysian users.
Kerahoki is a digital entertainment platform offering online casino services, slots, Sports Betting, and a range of other digital entertainment to users in Malaysia. As a responsible platform operator, Kerahoki recognises that user privacy and personal data protection are a trust that must be upheld with the utmost integrity.
This Privacy Policy sets out in full and clear detail how Kerahoki collects, processes, stores, protects, and — in certain circumstances — shares your personal information. This document applies to all users who access the Kerahoki website, register an account, use any of our services, or simply browse our platform.
Kerahoki operates in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and the data protection principles set out in that Act. By using the Kerahoki platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us for assistance with account deletion.
Note: This Privacy Policy should be read together with Terms & Conditions Kerahoki constitutes the entire agreement between you and our platform.
Kerahoki collects various types of personal data necessary to provide a safe, efficient, and responsible service. The data collected is organised into several key categories:
Kerahoki collects only the data strictly necessary for the stated purpose. We do not collect irrelevant sensitive information such as biometric data beyond what is required for identity verification, or your health information, unless there is a specific need related to the responsible gaming programme.
Kerahoki collects users' personal data through a variety of transparent and lawful means:
When you register a Kerahoki account, you voluntarily provide basic information such as your name, email address, phone number, and date of birth. This information is required to create and manage your account.
To meet Know Your Customer (KYC) identity verification requirements, Kerahoki requires a copy of your identification document, such as your MyKad or Malaysian passport. This is an industry-standard procedure to prevent fraud and money laundering.
Financial data is collected automatically when you make a deposit or withdrawal via Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, DuitNow, or FPX internet banking.
Technical data and gameplay activity are collected automatically while you use the kerahoki platform — including login records, matches wagered on, and the duration of your gaming sessions.
When you contact the kerahoki support team via live chat or email, records of those communications are retained for reference and service improvement purposes.
Kerahoki uses the personal data it collects exclusively for lawful, relevant, and reasonable purposes. The following are the primary purposes for which Kerahoki uses data:
Kerahoki will not use your personal data for: send marketing communications without your consent, make automated decisions that significantly affect you without human review, or share your data with third-party advertisers.
Kerahoki does not sell, rent, or disclose users' personal data to third parties for commercial purposes. However, there are limited situations where kerahoki may need to share data with certain parties:
⚠️ In all instances of data sharing, Kerahoki shares only the minimum information necessary for the stated purpose, and ensures at all times that the receiving party upholds comparable data protection standards.
Kerahoki continuously invests in security technology and procedures to protect users' personal data from unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:
While Kerahoki takes all reasonable steps to protect your data, no system is entirely foolproof. We encourage users to take their own precautions as well — use a strong password, never share your login credentials, and enable 2FA.
Kerahoki retains users' personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. Kerahoki's general data retention principles are as follows:
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by Kerahoki:
| Your Rights | Description | How to Submit a Request |
|---|---|---|
| Access | Right to obtain a copy of the personal data Kerahoki holds about you | Contact Kerahoki support |
| Correction | Right to request correction of inaccurate or incomplete personal data | Via account settings or support |
| Deletion | Right to request deletion of your data under certain circumstances (subject to legal obligations) | Contact Kerahoki support |
| Restriction | The right to request restriction of your data processing in certain circumstances | Contact Kerahoki support |
| Objection | Right to object to the processing of your data for direct marketing purposes | Unsubscribe or contact support |
| Severability | Right not to be subject to solely automated decisions that produce significant effects | Contact Kerahoki support |
To exercise any of the above rights, please contact Kerahoki's Data Protection Officer by email at privacy@kerahoki.biz or via kerahoki's live chat. We will endeavour to process your request within 30 working days. For complex cases, this period may be extended and you will be notified accordingly.
Kerahoki may need to verify your identity before processing any data rights request to ensure the security of your information.
The Kerahoki platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Below are the types of cookies used by Kerahoki:
| Cookie Type | Purpose | Duration | Can Be Declined? |
|---|---|---|---|
| Essential Cookies | Required for core platform functionality — login, sessions, and security | Session / 24 hours | No (the platform will not function) |
| Preference Cookies | Saves your preferences such as language and display settings | 1 year | Yes |
| Analytics Cookies | Helps us understand how users interact with Kerahoki so we can make improvements | 2 years | Yes |
| Security Cookies | Detecting suspicious activity and protecting your account | 30 days | No (required for security) |
You can manage cookie settings through your browser preferences. However, blocking essential cookies may affect the functionality of the Kerahoki platform. For more information on how to manage cookies in your browser, please refer to your browser's help documentation.
Kerahoki is a platform intended exclusively for adults aged 18 years of age and above only. We strictly prohibit underage individuals from participating in any form of gambling or betting on our platform.
Kerahoki does not knowingly collect or process personal data from individuals under the age of 18. Should we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question.
⚠️ If you are a parent or guardian who believes your child has registered an account on Kerahoki, please contact us immediately at privacy@kerahoki.biz for immediate action.
Kerahoki reserves the right to update or amend this Privacy Policy from time to time to reflect changes in practices, technology, legal requirements, or platform operations. Whenever the Privacy Policy is amended, the "Updated" date at the top of this document will be revised accordingly.
For material changes, Kerahoki will notify users via email or in-platform notification at least 14 days before the amendment takes effect. This gives you time to review the changes and decide whether to continue using the platform.
Your continued use of the Kerahoki platform after the effective date of any amendments constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or complaints regarding how Kerahoki handles your personal data, or if you wish to exercise any of your data rights, please contact Kerahoki's Data Protection Officer (DPO) via:
We are committed to responding to all privacy-related enquiries within 7 working days. For more complex requests such as data access or account deletion, the processing period is up to 30 working days.
If you are not satisfied with kerahoki's response to your privacy complaint, you have the right to refer the matter to Malaysia's Department of Personal Data Protection (JPDP) or the relevant regulatory authority.
Your gaming activity data on Kerahoki is also used for our responsible gaming programme — helping us detect concerning play patterns and offer assistance to users who may need it. This is one of the ways we use data for your benefit. The Kerahoki platform is strictly for users aged 18 and above. For more information, visit Responsible Gaming page us.
Backed by banking-grade data protection and full compliance with Malaysia's PDPA 2010, your privacy is in safe hands at Kerahoki. Register a free account today and enjoy a safe, exciting digital entertainment experience alongside more than 500,000 Malaysian players.
18+ only · Terms & Conditions · Responsible Gambling